Your privacy is dwei11's priority. This page clearly explains how we collect, use, store, and protect your personal data as a dwei11 platform member in Malaysia. We are committed to keeping your information safe and managed responsibly.
Dwei11 ("we", "Platform", "ours") values the privacy of every member who uses our services. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use the dwei11 platform, including the dwei11.net website and our mobile app.
This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and reflects dwei11's serious commitment to user privacy. By registering for or using dwei11 services, you agree to the collection and use of your information as described in this Privacy Policy.
If you have any questions about how your personal data is handled, the dwei11 support team is available 24 hours a day, 7 days a week via Live Chat on our platform.
Dwei11 collects several categories of personal information depending on how you interact with our platform. Below is an overview of the types of data collected:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | Mandatory (KYC) |
| Contact Data | Phone number, email address | Mandatory |
| Financial Data | Bank account number, bank name, transaction records | Mandatory (payment) |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Wagering records, games played, login times | Automatic |
| Communication Data | Live Chat history, support emails, complaints | Where applicable |
Dwei11 does not collect data irrelevant to the platform's operations. We only request information that is genuinely necessary to provide a safe, seamless service that meets legal requirements.
Your personal data is collected through several channels when you interact with the dwei11 platform:
Every set of data we collect has a clear and legitimate purpose. dwei11 uses your personal data for the following purposes:
Dwei11 does not use your data for any purpose not stated in this document without first obtaining your additional consent.
Dwei11 does not sell, rent, or trade your personal data to any external party for commercial purposes. However, in certain limited situations, we may share your information with the following parties:
Dwei11 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:
While dwei11 takes every reasonable measure to protect your data, no online security system can guarantee 100% absolute protection. We encourage you to also take precautions on your end, such as using a strong password and not sharing your login credentials with anyone.
Dwei11 retains your personal data for the period necessary to fulfil the original purpose of collection or as required by Malaysian law:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be personally linked to you. You may also request early deletion of your data — please refer to the Your Rights section below.
Dwei11 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by dwei11. To exercise any of these rights, contact our support team via Live Chat:
Dwei11 is a platform dedicated to individuals aged 18 and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.
If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe your child has registered an account on dwei11, please contact our support team immediately.
Dwei11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or service improvements. The latest version will always be published on this page with a clear update date.
For significant changes, we will notify members via email or in-platform notification before the changes take effect. Continued use of the dwei11 platform after changes are published will be considered your acceptance of the amended Privacy Policy.
If you have any questions, concerns, or complaints regarding how dwei11 handles your personal data, or if you wish to exercise any of your privacy rights, please contact our Data Protection Officer team:
Dwei11 is committed to addressing every privacy inquiry seriously and within a reasonable timeframe. We will provide a written response to all official personal data requests within 30 days of receipt.
We believe you have the right to know, control, and protect your personal data. Here are the rights you hold as a dwei11 member in Malaysia.
You have the right to request and view a copy of all personal data we hold about you at any time.
If any of your data is inaccurate or outdated, you may request a correction through your account settings or our support team.
You may request the deletion of your personal data, subject to mandatory legal retention requirements.
Under certain circumstances, you may request that dwei11 restrict the processing of your personal data while a dispute is being resolved.
You may object to the processing of your data for direct marketing purposes and we will stop immediately.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
More than just legal compliance — we build trust through real action in protecting every member's privacy.
All data transmitted and stored is protected with 256-bit SSL encryption — the same standard used by leading banking institutions. Your sensitive information is never stored in plain text.
Our KYC process uses encrypted channels for document submission. Your identification documents are stored in an isolated environment with strict access controls.
Dwei11 has never and will never sell, rent, or trade members' personal data to third parties for commercial purposes. Your data belongs to you — we are simply its custodian.
Dwei11's data processing operations fully comply with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a Malaysian are always protected.
You have full control over the marketing communications you receive. Unsubscribe from promotional emails or push notifications at any time via your account settings.
Our dedicated team is available to assist with any privacy-related enquiries at any time. Get a response within minutes via Live Chat or within 3 business days by email.
Dwei11 is more than just a betting platform — we are a platform that puts your security and privacy first. Register today and enjoy a safe, transparent, and entertaining experience.